Earlier this month, Orange City Area Health System was named one of America’s 100 Best Hospitals for Patient Experience by the Women’s Choice Award®, America’s trusted referral source for the best in healthcare. The award signifies that Orange City Area Health System (OCAHS) has been ranked within the top 100 hospitals of similar size. This is the fifth year that OCAHS has received this distinction.
The methodology used to select Orange City Area Health System as one of America’s 100 Best Hospitals for Patient Experience is unique in that it evaluates specific Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results along with primary research about women’s healthcare preferences.
The Women’s Choice Award collects the data for the following HCAHPS survey measures and uses a weighted average to award the best hospitals for patient experience:
- Effective communication with nurses and doctors
- Responsiveness to requests for help
- Providing patient recovery information
- Explanation about medications before being administered
- Bathroom and room cleanliness
- Peacefulness of room at night
- Patient recommendation rating
According to the Agency for Healthcare Research and Quality, good patient experience positively correlates to disease management, adherence to treatment plans, and health outcomes. Personalized care from providers – including clean communication and sensitivity – is a key health care priority, according to a Deloitte survey of healthcare consumers.
“This hospital was awarded because it is one of the best at treating their patients the way their patients want to be treated,” said Delia Passi, founder and CEO of the Women’s Choice Award. “Hospital choice is a critical decision, particularly for women, who make over 80% of healthcare decisions. Our designation makes it easier for them to choose a hospital where they and their families are more likely to have a better experience and outcome.”
Orange City Area Health System is one of 400 award recipients representing the hospitals that have met the highest standards for patient experience in the U.S. by the Women’s Choice Award.
“We are always pleased to be recognized by those we serve,” stated Marty Guthmiller, CEO of Orange City Area Health System. “This particular recognition affirms our staff’s commitment to quality and the patient experience. For that we are grateful.”
