Orange City Area Health System receives top rating for patient experience from CMS

Orange City Area Health System was one of 266 hospitals in the nation that recently received a 5-star rating in new patient experience by CMS (Centers for Medicare and Medicaid Services).

The federal administrator of the nation’s major healthcare programs assigned a patient experience star rating to 3,478 hospitals based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores collected from January 1 through December 31, 2019.

Ratings are derived from the HCAHPS survey, which is administered to a random sample of adult patients across all types of medical conditions between 48 hours and six weeks post-discharge. Surveys are not restricted to Medicare beneficiaries. To receive a rating, hospitals must have received at least 100 completed HCAHPS surveys over a given four-quarter period and be eligible for public reporting of the measures.

CMS gave 266 hospitals (8 percent) five stars for patient experience, the highest score a hospital can receive. Orange City Area Health System was one of 13 hospitals in Iowa to receive the five star rating.